The new marketplace and supply chain is making profitability tough for many American manufacturers.
The obvious place to create savings: customer service.
I hear what you’re saying: “Post-sale customer support is crucial to ensuring satisfaction and building brand loyalty! If we cut corners there, we’ll lose accounts!”
That’s where you’re wrong! Conversational AI (chatbot) support is now capable of processing and answering specific, account- or product-related customer questions just as effectively as any human agent – in fact, they’re more consistent and work at about half the price!
I’m hosting a case study discussion on how AI is effectively cutting down customer service costs in the manufacturing industry. Let me know if anyone’s interested.